Ordering Information
We have compiled and listed here some of the most popular questions that we are asked when ordering albums. We have also constructed a "Teach Me Albums" page that will help you with the actual ordering.

Click any topic for the answer:

Order Status: Art Leather albums require at least 6-8 weeks to produce (not including shipping). During this time, we are unable to provide any other details other than your order is being manufactured. If we have any questions that may delay your order or affect the status, you will be contacted by email. \

Payment Methods: We only accept online orders. Payment methods include Visa, MasterCard, American Express, and Discover. Credit and debit cards are accepted.

Cancellations: Once placed, orders cannot be cancelled. Orders go immediately into process and cannot be cancelled with manufacturers.

Damages: Any damaged shipment must be brought to our attention and confirmed by us within 10 days of the shipping date. Damaged items are replaced with new items. Refunds are not available for damages.

Delivery Locations: We ship regularly to the U.S., U.K., Canada, and many European countries. If you want to confirm your location, feel free to contact us.

Delivery Times: This is the time the package spends in transit with the carrier. We have no control of your order during this time because we do not own the delivery companies. Most orders are shipped by US Mail or UPS. You can estimate delivery times (times in transit) from our location in zip code 37086.

Denied Delivery: If a package is denied on your end, the delivery company will most likely return it to us (fees may apply). This can result from your literally denying the package or by not having someone to accept the package on your end. If an order is returned to us, we will hold it for 10 days to arrange a new shipment. New shipping fees WILL apply. In no case does a denied delivery qualify an order for a refund. If a new shipment is not arranged within 10 days from our receiving it back, it will be disposed of.

Rush Shipping: At this time, we do not offer rush shipping on albums.

Shipping Addresses: We are able to ship to most addresses, however, we are not able to accept responsibility when shipping to apartment or condo addresses. The reason is that most delivery people drop packages at the doors and they have a very high occurrence of "disappearing" from these addresses. We recommend shipping to house or work addresses for most accurate delivery.

Shipping Corrections: While we attempt to guarantee correct shipping, occasionally a mis-packaging may occur. We will always refer back to the order you submitted for verification. If we have made an error, we will be happy to correct the error of shipped products. All notices of order correction must be made within 10 business days of the ship date.

Shipping Fees: Fees are generated by our shopping cart and depend on the items you have ordered. To discover the shipping fees for your items, simply proceed through the checkout until they are presented to you. At this point, you are NOT obligated to place the order. Lighter items such as mats have shipping that starts at $6 and full albums will have shipping that starts at $15.

Return Policy: All sales on all products are final and do not qualify for return, credit, exchange, or refund. Once an order is placed, it goes immediately into production cannot be cancelled or returned. Albums cannot be returned due to each and every one being custom-made in regard to size, color, style, and personalization. Even if your album does not have any imprinting on it, the album was still a custom item for you from the manufacturer. Once an order is placed, it cannot be cancelled or returned.

Secured Ordering: Our shopping cart uses the latest SSL technology for protecting your payment information. This should be apparent by the lock present on your browser.